Can I use the free WhatsApp Business App for Shopify automated order notifications?

No. The free WhatsApp Business mobile app does not provide automated webhook endpoints or API access. To trigger automated notifications upon Shopify checkout or order creation, you must use the official WhatsApp Business Cloud API.

What is the device limit on the WhatsApp Business mobile app vs Cloud API?

The standard mobile app allows a maximum of 4 linked companion devices, whereas the WhatsApp Cloud API supports unlimited concurrent support agents via shared team inboxes.

Will I lose my existing WhatsApp phone number when switching to Cloud API?

No. You can migrate your existing business phone number to the official Cloud API by deleting your mobile app account and registering the number with Meta Business Manager.

What are the messaging costs associated with the WhatsApp Cloud API?

Meta charges per delivered message based on category (Marketing, Utility, Authentication, Service). Manggo Labs charges zero message markups, so you only pay your flat SaaS plan and Meta's official cost directly.

How do I obtain the official Green Tick verified badge on WhatsApp?

The Green Tick verified badge is available exclusively to accounts running on the official WhatsApp Business API that have completed Meta Business Manager verification.

Manggo Labs

WhatsApp Business App vs. WhatsApp Cloud API: Which Do You Need?

Compare WhatsApp Business App vs official WhatsApp Cloud API. Understand key differences in broadcast limits, automation triggers, team inboxes, and costs.